tag:blogger.com,1999:blog-2368053937631641478.post848101332831520616..comments2024-03-29T11:15:55.870+04:00Comments on [MM] Muscat Mutterings: Another tale of woe with HSBC OmanSythehttp://www.blogger.com/profile/09864800112417099664noreply@blogger.comBlogger25125tag:blogger.com,1999:blog-2368053937631641478.post-83488115311586496202017-08-09T13:46:05.259+04:002017-08-09T13:46:05.259+04:00Hi @Ptaszak, could you kindly share more details o...Hi @Ptaszak, could you kindly share more details of your case with bank muscat care twitter account @bankmuscatcare , if you don't have twitter you can send a direct message on facebook @bank muscat<br /><br />Regards,<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-33737563516559075832017-08-07T14:36:15.423+04:002017-08-07T14:36:15.423+04:00Bank Muscat... the worst bank EVER! They are crook...Bank Muscat... the worst bank EVER! They are crooks or idiots. Waited for my debit card for 8 weeks. Got 7 rials deducted from my account for a credit card I don't own... TWICE! The first time it cost me 5 rials in phonecalls to get back 7 rials. Now the same problem and since I am abroad now, have to wait to sort it out once I am back. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-58212566336526820492016-07-23T11:11:51.669+04:002016-07-23T11:11:51.669+04:00What kind of joker are you...asking for details on...What kind of joker are you...asking for details on the internet totally unsolicited.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-22820905648654966022015-08-17T10:12:59.642+04:002015-08-17T10:12:59.642+04:00Just saw the March 22 comment here and all I can s...Just saw the March 22 comment here and all I can say is you have been incredibly fortunate with HSBC.<br /><br />It took them 6 months to open my accounts - nothing clever, no credit cards just a regular account. I spent days in MQ, Qurum "Premier Banking" (sit down while we ignore you for a few hours) and Al Khuwair trying to sort it out with multiple copies of passports, resident cards etc etc. As a consequence of their incompetence I don't have the confidence to actually pay any money in but my wife uses it. Got a pile of new cards a few months ago together with secret activation PIN numbers. Guess what? The PIN numbers only work for some of the cards!<br /><br />I am not sure I have the strength to actually close the account - maybe I just wait until I leave and leave it to wither away...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-12541149730659559152015-03-22T16:34:01.058+04:002015-03-22T16:34:01.058+04:00HSBC in Oman are brilliant, not sure what all the ...HSBC in Oman are brilliant, not sure what all the fuss is about, the ladies advise the process for new cards, etc and to the day it happens. <br /><br />Moved from Advance to Premier, new credit cards for me and my wife, all arrived easily and within a couple of weeks, then the old ones were deactivated. <br /><br />Every international transfer has happened within 2 hours (to UK), every query addressed promptly and without fuss. <br /><br />I think they are wonderfully simple to deal with, perhaps because I go in fully prepared with all copies required, fresh salary transfer letters, etc it helps. Loan sorted in three days, paid off old loan within 24 hours, all very easy. <br /><br />I think it is you Mr. Sythe and your attitude which may be the issue!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-19786638293576662582015-02-25T02:31:59.955+04:002015-02-25T02:31:59.955+04:00I remember the days when I used to live in Muscat,...I remember the days when I used to live in Muscat, had a brand new credit card with NBO, just before we left for a 10 day trip to Canada and USA. Arrived in Toronto and went to the hotel ( thank God we prepaid the hotel), was asked a card for security deposit, and produced the new card. Sorry sir, it is not working. What do you mean, I just got it. Sorry , it does not seem to work. Had to fork over US 100 for deposit, was scared since I had only a little money since we had more than 3000 US in the card. Had to spend 3 hrs on the phone talking to card services in US, Amman and then finally in Muscat. Oh, your card has not been activated. I said , I got it 3 weeks ago. Your fault, I was told , since you did not check whether it was activated. Speechless. I asked politely, can you please activate it now, I am in Canada and I need it activated. Yakki, check tmw if it is activated, will set up the process and click. It was activated , thank God, came back after the trip and cancelled the card with them and moved to Bank Muscat and did not have much problems after that.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-50803973997264617352015-01-13T13:48:26.798+04:002015-01-13T13:48:26.798+04:00HSBC in Salalah not any better I'm afraid! Jus...HSBC in Salalah not any better I'm afraid! Just written about it in my blog http://salalahinsider.com/harassed-salalah-bank-customer-hsbc/Anonymoushttps://www.blogger.com/profile/16498179378581080848noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-36082026192906366692014-10-26T22:48:48.461+04:002014-10-26T22:48:48.461+04:00Re: not a contrarian
I am glad things are going w...Re: not a contrarian<br /><br />I am glad things are going well. However, in Oman people always tell you no problem just stop by and it will be ready or I'll send it to you soon. I have had numerous experiences in Oman where people said no problem it will be done soon and it turns into a problem. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-44210657672531942602014-10-25T09:16:03.141+04:002014-10-25T09:16:03.141+04:00I am not a contrarian by nature, but.....I applied...I am not a contrarian by nature, but.....I applied before I arrived here to set up an account with HSBC and after a bit if a nudge from me there was an individual there who heads up 'Customer Experience' and has been really helpful - he has set it all up for me and is just waiting for me to pop in with my WP and ID and I am all go.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-28716949335429094362014-10-21T17:05:16.208+04:002014-10-21T17:05:16.208+04:00Waiting for my Advance credit card as well.. But I...Waiting for my Advance credit card as well.. But I give them a peace of my mind at times... Helps a bit.. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-15031106064990390122014-10-21T16:42:37.387+04:002014-10-21T16:42:37.387+04:00Countless instances of incompetence by HSBC. They ...Countless instances of incompetence by HSBC. They make my blood boil as HSBC Jersey are a joy to deal with however HSBC Oman are the most unprofessional institution I have ever dealt with.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-10491710168197923432014-10-21T09:30:24.774+04:002014-10-21T09:30:24.774+04:00I am not an HSBC customer. But I can relate to you...I am not an HSBC customer. But I can relate to your troubles as a customer with Standard Chartered Oman for 5 years and running. Every single application of mine, whether for an ATM card or online banking or loan, has been a nightmare. The first year of banking with them, which is when most of these applications take place, was so bad that I considered shifting to Bank Muscat where my husband seemed to get more than satisfactory service. But having gone through all that pain, I decided to stick on and found that if all I wanted was to get my salary credited and take out that salary from any bank ATM, SCB was okay.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-85029553217687724272014-10-20T20:27:48.532+04:002014-10-20T20:27:48.532+04:00Ditto, 4 month saga in all between getting the car...Ditto, 4 month saga in all between getting the card which involved multiple visitis to sales rep guy reproducing all the paperwork I know they had on file and managing to get it linked via online banking to my current account. Even had hsbc staff tell me to avoid msq branch if possible. They have long long way to go in the customer service stakes relative to other banks and companies I've dealt with elsewhere...something like this would probably take a couple of days to sort.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-74958520749112532482014-10-20T18:30:23.256+04:002014-10-20T18:30:23.256+04:00Wow, that is something and yes, I am also HSBC cus...Wow, that is something and yes, I am also HSBC customer.. Have endless tales to tell, latest one that it took them over 4 months and over 10 branch visits, managers keep changing of course.. plus endless and useless transcripts via internet banking and phone calls in order to get the money that was wrongly charged to my account back. Unlike you did and yes you are patented, i refused to fill in new / same form three months after I submitted my complaint… I only use HSBC because of internet banking and unless i have to, I limit my visits to any of the branches… as this can be extremely frustrating and simple waste of time! hopefully they will improve! :-) Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-38472760240501540052014-10-20T18:19:58.254+04:002014-10-20T18:19:58.254+04:00Been banking with Bank Muscat for 4 years...
Not p...Been banking with Bank Muscat for 4 years...<br />Not perfect- but have always resolved any issues within 24 hours.<br /><br />Had a HSBC account in Dubai, closed it 3 times, and still get emailed statements....<br /><br />I suggest you change banks, get a debit card, change your salary payment, then start the process of closing your HSBC account, as this may take more than a year!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-19267153396068353822014-10-20T18:06:13.690+04:002014-10-20T18:06:13.690+04:00The best thing I ever did for myself was leaving O...The best thing I ever did for myself was leaving OIB/HSBC as soon as the "seamless" merger that they rabbited on about took place. NBO is such a pleasure in comparison. I had 22 years with OIB and had no problems. It wasn't until HSBC turned up that everything went south.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-71840179693910024782014-10-20T17:31:17.724+04:002014-10-20T17:31:17.724+04:00Absolutely no issues with NBO but HSBC? Don't ...Absolutely no issues with NBO but HSBC? Don't make me laugh - 6 months to open a current account in the wrong name! I am familiar with the "we have no salary details/record of your ID/passport" which seems to be standard every time you cross their benighted threshold. Anyway finally get HSBC account working but decide it is too risky to actually use. My wife however decides it is a good idea and pays in bits of cash now and again. She is away and asks me to buy something with the money in the (joint) HSBC account - so insert card, type in PIN - "your balance is 0". Either in my keenness I threw away the card for the real account and kept the card for one of the several false starts or HSBC have managed to associate the card with the wrong account (either is equally likely!) Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-60984438282597247742014-10-20T17:22:08.594+04:002014-10-20T17:22:08.594+04:00Hey , I cant imagine what your going through just ...Hey , I cant imagine what your going through just to get a credit card and back in the USA its the other end of the scale where I keep getting pre approved cards with upto 5% cash back and cruise or airline vouchers without applying for them.<br />Okay to solve your problem get an AMEX GOLD CARD they charge 40 Rials a year and you can get 3 additional cards and they have middle east lounge access. <br /> I have had mine for 4 years now and its just perfect.Hunaidhttps://www.blogger.com/profile/06704389629096941368noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-57211465826855818622014-10-20T16:01:17.603+04:002014-10-20T16:01:17.603+04:00Been banking with HSBC since 13 years. Totally Agr...Been banking with HSBC since 13 years. Totally Agree that the service quality has declined big time. Its reaching a point where we are considering a change of bank .We have exactly the same issue with the advance account and the credit cards. They lost our first application forms . Staff seem to be totally unaccountable for their actions. Its unfortunate to see HSBC go down this way. Their recent losses should wake them up or else the Ships definitely sinking .Anonymoushttps://www.blogger.com/profile/07412644039896512852noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-91793837424368132262014-10-20T15:58:22.212+04:002014-10-20T15:58:22.212+04:00We too suffer from the debit card working at every...We too suffer from the debit card working at every other ATM in the country except for the HSBC ones! Makes me laugh every time!Anonymoushttps://www.blogger.com/profile/01699417559793770875noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-7063586801255107642014-10-20T15:28:30.936+04:002014-10-20T15:28:30.936+04:00I had a bad experience with HSBC as well.... After...I had a bad experience with HSBC as well.... After Banking with them for 10 years I moved to Bank Muscat and till now the banking experience is wonderful.....<br /><br />Completely Unprofessional Behaviour....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-62048209652200332752014-10-20T14:51:20.542+04:002014-10-20T14:51:20.542+04:00Go for American express, gold credit card, cost 50...Go for American express, gold credit card, cost 50 OMR and gives access to lounges also. Off course I can't say it will be a simpler experience to get one, this is Oman after allAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-89695217246946497452014-10-20T14:50:06.457+04:002014-10-20T14:50:06.457+04:00I am a Bank Muscat Customer for the last 8 years a...I am a Bank Muscat Customer for the last 8 years and used one international banks credit card for couple of years. Honestly Bank Muscat service is far more superior than the MNC one. There had been occasional issues but the staff were always able to sort it out. And the call center services were also readily available most of the time.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-67558262916676275222014-10-20T14:27:21.397+04:002014-10-20T14:27:21.397+04:00They are to banking what Myra Hindley is to babysi...They are to banking what Myra Hindley is to babysitting. <br />HSBC (Hopeless Service By Clowns)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-69804787619536731422014-10-20T14:04:00.885+04:002014-10-20T14:04:00.885+04:00If it's any consolation I have applied for a n...If it's any consolation I have applied for a new bank muscat card about eight times and am yet to get one. I have also stopped bothering to ask for online access to my own account because I think the leftovers from Oman Air's Sindbad card programme are working there now.Anonymousnoreply@blogger.com