tag:blogger.com,1999:blog-2368053937631641478.post6475378798251313120..comments2024-03-28T10:02:52.822+04:00Comments on [MM] Muscat Mutterings: Having a baby at Starcare Hospital – a reviewSythehttp://www.blogger.com/profile/09864800112417099664noreply@blogger.comBlogger57125tag:blogger.com,1999:blog-2368053937631641478.post-91153835545351172222023-11-17T19:51:33.691+04:002023-11-17T19:51:33.691+04:00Multiple Clipping Path Service is a photo editing ...<a href="https://cutoutpixels.com/clipping-path-service/" rel="nofollow">Multiple Clipping Path Service</a> is a photo editing technique used to separate different elements within an image for individual editing. It's commonly used in e-commerce for products with multiple color variations or complex shapes. This service allows for precise editing of each element, enhancing the overall visual appeal of the image.Pro Service Appealhttps://www.blogger.com/profile/12553857467981473436noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-13051597947915177112019-06-18T12:53:23.617+04:002019-06-18T12:53:23.617+04:00Can anyone please clarify that is this Dr. Bindu K...Can anyone please clarify that is this Dr. Bindu Kumari of Al Raffah(as of Now ) all are talking about? <br />And can anyone provide feedback on any other Gynecologist in Muscat?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-65849804824621289182017-03-28T23:17:56.744+04:002017-03-28T23:17:56.744+04:00I had very bad experience with Starcare hospital....I had very bad experience with Starcare hospital.I was at 5 week pregnancy Atya Rehman was the doctor I get appointment with .I get to the hospital at 8.30am they told me i will be examineted 9am.I was bleeding and having pain she came at 9.30am.She check me and said that I lost my baby. It's was a shocking news for me I was crying I ask her many times if she is sure. She answered laughing that I will have more kids later. She told me that some small pc.are remain and needs to be cleaned out and prescribed CYTOTEC. My next appointment was after 10 days.When I get there I was told that the doctor Atya was transferred to other hospital I get appointment with Dc Ganga .Dc Ganga start to act strange. she told me that pregnancy it's fine I told her I lost my baby 10 days ago. She start read my file and answer "OH YES ! There is small amount didn't get out yet . And ask me to do HCG again and to came back after 10 days.I ask what kind of ultrasound she is using? She told me if I want to, I can get appointment at Radiology department. And I did the surprise for shocking the baby was there he grew till 6 weeks ...I went to Dc Ganga and show her the results she try to convince me that we need to make vacuum abortion I told her "OK" I understood that she is trying to cover the mistake of Dc Atya . Next day I visit other hospital and it's was Confirmed the baby was growing at list 1 more week after taking "CYTOTEC" Dc Atya did no give any chance for my baby prescribing the CYTOTEC among others, is a medication used to start labor, cause an abortion.It didn't cause an abortion for me but because of it harmful effect baby stop developing. Sorry if you found any errors in my spelling . I just wanted to share and warn others that Starcare Doctors unprofessional and they are covering the mistake of each other.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-75607648465684648862016-10-17T13:12:09.738+04:002016-10-17T13:12:09.738+04:00I had the first ever water birth in Oman, with Dr ...I had the first ever water birth in Oman, with Dr Kanchana at Muscat Private Hospital. Everything went well till we were discharged and the baby came home. It was my first birth, my first child and a boy. We were delighted but the joy was short-lived. My son developed seizures soon after we came home and everything went downhill from there. Dr Kanchana was least bothered and wanted me to make an appointment to discuss the smallest of things, she wouldn't entertain me on the phone, despite the fact that I was still healing from the birth. Other doctors who saw our birth video have said that this was negligence during birth, heartbeat monitoring of the baby wasn't done frequently enough. My son is coming close to 4 years in November and he is still unable to sit, walk or talk. Dr. Kanchana I recall, a few months after the birth ran into me and laughed about my son's epilepsy diagnosis saying there was another child born the same night as my son who had the same exact diagnosis as him. <br /><br />After the birth, while the entire birthing pool and all auxiliary material was provided by us, Muscat Private published an article in the newspaper bragging about how they organized it and basically took credit for the whole process, which was clearly a blatant lie. My Mom and husband had been supporting the birth throughout which took place after 2am. <br />I will never ever recommend the terrible place that Muscat Private Hospital is, their pediatric neurologist Dr Nabil is the worst doctor I have ever seen; without any idea how to talk to patients. He began telling us from our son's first EEGs at 10 days of life that he will never walk, never do that, travel etc. Imagine our horror, while I was recovering from the birth running around hospitals, MRIs, EEGs and doctors like him. We eventually took our son abroad for treatment, and our second son was born there. My advice to expecting moms, best to leave the country and deliver abroad. Birthing in Oman is equal to a gamble. <br /><br />Our family continues to suffer on a daily basis by what I am convinced was a medical negligence on behalf of Muscat Private Hospital and Dr Kanchana (who had never before done a water birth).<br />Namhttps://www.blogger.com/profile/10474816037410650299noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-8016129466906553562016-09-24T20:22:04.445+04:002016-09-24T20:22:04.445+04:00My wife had an appointment today with dr shinaz wa...My wife had an appointment today with dr shinaz wasti at star cafe and I can say that this was the worst day and worst dr we have ever met.<br />My wife is 6 months pregnant and today was our first time with this dr.<br />She was late to come to our appointment 25 mins and didn't even bother to apologize and the way she talked to my wife was very very rude<br />Considering it's a private clinic and we pay to get extra care .<br />My wife asked her if she can have a scan and her reply was NO I DONT DO SCANNING AND IF YOU WANT TO DO A SCAN THEN YOU GO LOOK FOR ANOTHER DOCTOR )<br />My wife was shocked and she came out of her room with tears .<br />As a husband I felt like going inside the room and shout at her but I didn't and took my wife out.<br />To be honest we saw Omani women dr in the same clinic STAR CARE and they all were so so nice .<br />But this dr shinaz she should be kicked out she doesn't even know how to talk nice or even smile .<br />She makes you think that you did something wrong going to her.<br />I'm really considering taking my wife to government hospital royal or squ as I heard they are the best.Anonymoushttps://www.blogger.com/profile/14485440358324185552noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-75228557295186078052015-11-29T13:42:41.686+04:002015-11-29T13:42:41.686+04:00very sorry to hear all this. my two sons are born ...very sorry to hear all this. my two sons are born at Star care in Dec-2011 & Dec-2013.<br />I experienced a drastic deterioration in the services. We only wanted Dr. Anita, she has been one of the most brilliant doctors we ever met. so with this obvious reasons we opted star care. <br />I do agree with all experiences shared but also wanted to point out about the "24 hours medical store services" The store actually closes at ~11pm and after that you have to roam to get the medicines? I have pointed out this, in writing, several times but no response. <br /><br />I feel that the management has been changed from European to some asian fellows, though i am asian too but without any biased statement I admit that they are poor in customer feed backs and only concentrating on business rather than quality.<br /><br />I stopped using start care for self and family members ever since Dec-2013.<br /><br /><br />hope SCH will improve with such responses, hope ..hope...<br /><br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-82713130028395008502014-11-25T22:42:43.795+04:002014-11-25T22:42:43.795+04:00Hi. does anybody know about Dr shahnaz wasti of St...Hi. does anybody know about Dr shahnaz wasti of Starcare Seeb? <br /><br />by the way, I can see here in Oman, where many obgyne prefer C sect. hmmmm not good for me as i am really into gentle birthAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-62060411358221497892014-11-11T23:36:21.549+04:002014-11-11T23:36:21.549+04:00Hello Mr Sythe I just got this link forwarded to m...Hello Mr Sythe I just got this link forwarded to me to read , the first thing I thought was oh my god who wrote my story for me, I had almost gone through the same story with plus plus negative points I must say that dr Anita is a thumbs up and the midwives you mentioned I also met Dr Aseel she was good I had my C section when Dr Anita was on leave (I'm telling you I had the same story u shared here ). I guess there are probably the only staff who are lighting up that clinic. It's sad that they have passed a certification that doesn't reflect the service at all ( don't remember the name of certificate) <br />But if there's a vote for a thumbs down for the service post delivery I will giv x1000 for the nurses and admin and some Drs. <br />Had a very very bad experience in Starcare I'm even scared to deliver again I think I'll just go for muscat private or government hospital. CONGRATS on the little angel and thank u so much for sharing .Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-34956442503025476712014-08-05T12:20:27.431+04:002014-08-05T12:20:27.431+04:00I can relate to your story.I seek medical help in ...I can relate to your story.I seek medical help in Al Amal Clinic and Al Raffah Hospital. We started the medication in Al Amal with Dr. Suman to get pregnant and after a month I got pregnant..so we needed to go back and perform a scan only to find out that the Dr.is on leave. Nobody called to inform us, which we were assured that she will guide us throughout the pregnancy. So we went to Al Raffah Hospital and found out that it was ectopic pregnancy. I forgot the name of the dr. but she was the most cold blooded dr. <br />she told me to go home and come back at night to decide if I will be operated or just take a medicine...another thing I've waited almost 2 hours to get my ultrasound report,,since the pain is persisting I insist to go inside and claim my result,only to find out that the sonographer was busy scolding her indian staffs for not registering the other patient to make it free of charge...I've decided this hospital sucks and I went directly to Muscat Private Hospital.This is the only hospital that you can find a good and reliable doctors and staff.I was well taken care but of course I spent my 2 months salary to pay my bills. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-71599517370956588932014-07-13T16:12:10.861+04:002014-07-13T16:12:10.861+04:00I just completed my wife'd delivery in star ca...I just completed my wife'd delivery in star care hospital Oman near city center. Elected C section. <br />1. I have consulted in badar al sama till sixth month, then shifted to Starcare As wish to reduce money( to be frank.. no maternity cover)<br />2. Dr Anitha (our doctor) was highly professional and good indeed. nice approach... <br />3. All good for me except the last part. <br />4. C section finished. came to room. all good till second day. At second day AC failed!!.. could't able to repair. I asked for early discharge, as she need only obseravation. Also my house is very near to star care hospital.<br />5. Admin arranged Dr. Aswini (a SreeL-Lankan' pediatrician, came and checked the baby and all clear. Asked to come for the follow up visit. after twoo weeks.<br />6. In the follow up visit, Dr. ASWINI, said, baby's heart beat is high (it was 160 as per reading) and also "she feels" a murmur sound. So need to check up with Cardiologist and shoud take eco cardio gram. <br />7. I just asked her, about the normal rage of new born heart rate, i thought it was normal. Dr. Aswini, told me, it is 100-120, which i felt a doughy. I goggled immediately and checked from intenet and saw that the actual range starts from 120-160, and I told her back with a smile, and not hurting her EGO. She accepted it! and said " what about the murmur sound? Which can not hear and google it as you know. :( <br />8. And she booked for cardiologist from their itself. Also asked me about insurance or cash I said, no insurance and will pay cash.<br />9. After taking ECO cardio graph, scanning, and ELectro cardio graph, doctor resulted. NO PROBLEM. ALL FINE.<br />10. payed 60 OMR ( for that tests) I will not judge anyone here for just a small heart rate range (100-12)0 instead of 120-160).. BUT i wish to quote here, I heard from some of the friends got similer experience from other hospitals also "may be for money"... what i wish to say don't be panic in what you here about a "hole in the heart" for new born baby.. first of all it is usual for some babies and closes as baby grows on... secondly no immediate medicine.... and also no need... from my google reserch,( i was stressed a lot till i informed by cardiologist, say is baby is absolutely normal) if baby drink milk, and gains wait, its fine. Also you can check, the colour difference inside the inner lips before and after feeding milk, which will become bluish in colour, with less oxygenation... Then if you feel not ok, go for tests.. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-51198916028928795582013-08-01T15:57:15.188+04:002013-08-01T15:57:15.188+04:00
dr bindu is not working there now<br />dr bindu is not working there nowAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-14618521553480611772013-08-01T15:55:44.465+04:002013-08-01T15:55:44.465+04:00
Dear All,
Dr.Bindu is not working in Star care ...<br />Dear All, <br /><br />Dr.Bindu is not working in Star care hospital now.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-88377006453064895002013-07-17T10:50:03.538+04:002013-07-17T10:50:03.538+04:00Congrats on your little girl, and thanks for shari...Congrats on your little girl, and thanks for sharing your experience. I have to admit that when I first read your post I felt here was a bit of overreaction ref Dr Bindu's examination and attitude. Well, I had to see her and explore the possibility of having her as my Obs, after she was referred to me by another Gyno. Well, let me tell you, from a single first meeting, I could make full sense of every word you've written here about her, and in actual fact I think you could have gone more about her attitude. She is absolutely inconsidrate, patronising, arrogant and way too impersonal. She didnt even look at me when I was speaking to her for a glance, her eyes were fixated on the screen of the computer and she was shaking in a nervous way which was explained by her way to rush me on to leave quickly. And to add insult to injury, she was patronising, I was speaking in a clear accentless English, and she was replying in a loud abrupt pidgin Gulf Arabic to me, as if I was deaf and illiterate or incapable! At one point, without even knowing or asking about my history, she said arrogantly: 'you're coming now from Syria to to Oman to sort your pregnancy blah blah are you going back there'...WTH?! I wasn't even there! And when I was just starting to ask my questions and was still sat on the chair she suddenly and abrubtly said: 'okay now...thanks, goodbye nice meeting you'!! Absolutely disgusting mannerism, I just wonder how she treats other people who have less expectations from an Obst, and I don't know where the hell they get these doctors from and what sort of standards regulate their professional work! It would be a nightmare to have this woman deliver my baby, and honestly my heart goes with you having had to have this woman then. I hope this will be helpful to someone out there who's considering an Obst in Muscat.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-91621176530762190882013-04-13T10:41:28.543+04:002013-04-13T10:41:28.543+04:00First of All Congratulations to Mini Sythe.
I hav...First of All Congratulations to Mini Sythe. <br />I have happened to use the services of Starcare once. And I should say I was totally disappointed. I visited the Internal Medicine Physician. God he was such a Perv. Be aware of this Pervert Dr. Gowri Sankar.I had a terrible experience with him and shared my experiences with my friends and colleagues. But inspite of my advice, one of my male colleagues went there to see the General Surgeon. My Colleague was advised for an operation which he did. But the second day, my colleague started to have problems with the wound, kind of infection. When I visited him, the third day, it was a full blown infection. I even happened to get some kind of foul odor when I visited the hospital. I just told my colleague "I told you so and left" Still the foul odor was persistent. <br />Finally when My when my colleague came back to work after a 3 weeks hiatus, he said that there was a dead rat in the Air Conditioning Ducts which had caused the foul smell. Not only that the same ducts were doing the services in the OT as well. He said that The infection was caused by the germs from the dead rat. I couldn't hear the rest of the story since I had to run for an urgent meeting. <br />But the story left me a bit horrified.Dead Rat GOD HELP US!<br />Dr Sadik Kodakat what is the point of having an international certification when you cant keep out the pests!! your hospital might be clean outside but what about inside???International Certifications can be got once you pay in a some money to the persons coming in for examination. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-88746402854339794362013-03-21T00:59:02.645+04:002013-03-21T00:59:02.645+04:00Female's healthcare experts must want to lear...Female's healthcare experts must want to learn about the latest practices and technologies.it will really make them to complete care about the patient. <br /><br /><a href="http://www.drtazyeenobgyn.com/" rel="nofollow">Obgyn Doctor In Dubai</a>Anonymoushttps://www.blogger.com/profile/14966439871242402547noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-84693943104080625022013-03-15T00:17:15.865+04:002013-03-15T00:17:15.865+04:00It's hard enough for a mother to bear a child ...It's hard enough for a mother to bear a child for nine months and it is harder to make them grow responsible and disciplined. Being said that, it's always better to keep a mother's overall health and not let other people antagonize the doctors they've been trusting for years now.Florence Johnsonhttp://www.miamiobgyns.com/noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-12570686463395538822013-03-04T09:28:47.039+04:002013-03-04T09:28:47.039+04:00To those still reading this I want to make somethi...To those still reading this I want to make something very clear:<br /><br />Our experience with Dr Bindu at Starcare is exactly as described above. She is a practising Doctor here in Oman and has been for many years - something you don't get to do unless you are competent.<br /><br />The root of our issue with her was due to her nonchalance and our perceived rough treatment of my wife. I'm sure she's a very competent Doctor, and indeed her surgery was successful and the scar is healing very well.<br /><br />Our complaint lies with her Customer Service, not her skills. I personally think it's wrong to slander her for being a bad Doctor - she's very capable, she's still a licensed and practising Doctor here in the Sultanate. She just - In our opinion - needs to be more mindful of the people she is treating, her attitude left a hugely negative experience on our memories of the birth of our daughter, and I felt it was worthy of inclusion in our review of what is the biggest event in our lives to date.Sythehttps://www.blogger.com/profile/09864800112417099664noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-41537850476686676262013-02-27T21:33:37.724+04:002013-02-27T21:33:37.724+04:00Dr. Bindu and other Demons!
The link of this blo...Dr. Bindu and other Demons! <br /><br />The link of this blog was mailed to me by a friend of mine whose wife had been a patient of Dr. Bindu. I was also under the care of Dr. Bindu for the delivery of my first baby in Muscat. My friend and I share the concern that your blog is now been used to demonise a competent and affable gynecologist; may be due to professional jealousy or because of cultural intolerance. My first-hand experience with Dr. Bindu was extremely cordial and I have very fond memories about my relationship as a patient with Dr. Bindu. And please don't raise casual comments against a successful and efficient doctor of more than 2 decades of professional standing. It is sad that a malicious campaign is being carried out here to defame a good human being and to demonise a thorough professional. However I am sure that such motivated campaign wont take away the love and affection of hundreds of patients like me have towards Dr. Bindu. May God bless her.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-9268311286018395362013-02-27T19:04:23.880+04:002013-02-27T19:04:23.880+04:00I am quite shocked to see comments being blogged o...I am quite shocked to see comments being blogged on this site about Star Care Hospital and Dr.Bindu. My wife had her delivery at Star Care and Dr.Bindu had attended on her. She was quite professional on her approach and we had a nice baby boy born. Dr.Bindu had been quite nice and she had provided great comfort to my wife during the time of delivery. Thanks to her for being a great support to us. Thanks to Starcare also for their good service during our stay there.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-71326669471996288762013-02-26T11:12:24.424+04:002013-02-26T11:12:24.424+04:00Congratulations on the new arrival Mr.Sythe.I had ...Congratulations on the new arrival Mr.Sythe.I had a baby in november and I'm glad I have a baby no thanks to starcare.Let me tell you what happened with me.I was told Dr.Bindu was the best and went to her.Intially she was great.Then I noticed she never remembered what she had to prescribe.In my 38th week she asked for a scan which was supposed to be done in the 20th or so week.So the radiologist kept asking me why I was in for a scan so late and plus they detected an IUGR in the baby!That is not something you want to hear when you are going to go into labour in a couple of days.When I asked Dr.Bindu about it,she was pretty nonchalant and said something like try not to go into labour early!!Yeah,like I get control of that!!Anyways,I did go into labour 4 days earlier than my due date and the midwife on duty had no clue what to do!She came in,gave me an enema and said the doctor would be there in an hour.She didnt turn up!The next day,being a friday there were no midwives on duty!there was an old keralite nurse who didnt know how to check for dilation!She probed and probed and probed and finally decided I wasnt in labour,even though I was writhing in pain!Denise came as a god send to us.She happened to come to check on a patient(on request) and happened to see me crying in pain.I was in the hospital for over 2 days by then mind u!She came in,took charge and the baby was out in an hour!Later we got to know that Dr.Bindu was attending a party and didnt want to be 'disturbed' so the nurses didnt call her!We also got to know that my baby was in distress during the labour because she had the umbilical cord around her neck and it's a miracle she's with us today.I hate starcare.kavitanoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-21077003659333677232013-02-19T10:00:43.468+04:002013-02-19T10:00:43.468+04:00Very sorry to hear abt ur experience in Star Care....Very sorry to hear abt ur experience in Star Care. I know for a fact that Dr Bindu is always very rude from her ATLAS days....... most of my known people also do feel the same. I hope atleast now after this incident Dr Bindu will change, since this has leaked out in public and not many know about her attitudeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-66345596494320984742013-01-30T12:43:21.228+04:002013-01-30T12:43:21.228+04:00Sadly this seems to be the case right across all t...Sadly this seems to be the case right across all the private hospitals - they are all truly awful and some of them are downright dangerous. Some of the doctors are good but a lot are underqualified - one in Al Raffah spent 15 minutes trying to enter my details in his computer. The state hospitals seem to be rather better but not as glossy - smart move is if you feel dodgy jump on a plane!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-37598994910353648492013-01-15T11:29:47.601+04:002013-01-15T11:29:47.601+04:00Hi there,
Congratulationsnon your new addition, it...Hi there,<br />Congratulationsnon your new addition, it's a very special time. I too had a baby at StarCare hospital In April of last year. For the first 6 months of my pregnancy everything was fabulous regarding appointments and checks, having had a baby in my home country prior to this I was very pleasantly surprised by the lack of waiting times, pleasantness of the environment etc. However from January 2012 I definitely noticed standards slipping, wait times got longer, admin staff more hassled and medical staff though still very kind seemed more stressed. My baby came five weeks early,I am not happy with the way I was treated on the day labour began or the aftercare my baby received. There were a number of issues and I highlighted these to both the members of the medical team and through the comment card system they have in place there. The comment card system states that you will receive a response in 10 days, despite having commented three times I am disappointed to say I never had a call back. That being said, I still attend Starcare with my two children only due to the fabulous GP care I receive from the doctor there, also the pediatricians have always been very responsive to our needs. I have also used the emergency room a number of times, again I have noticed a deterioration in the services in the last few months but prior to that it was very good.<br />My tuppence worth on this debate is simple, midwives and scathing obstetricians need to step up and realize that although they see hundreds of babies being born , that for the new parents to be it is a monumental event and every soon to be mother and father deserves the right to be scared, deserves the right to be informed and most especially deserves the right to made feel special.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-18123191323160161862013-01-13T23:18:39.347+04:002013-01-13T23:18:39.347+04:00congrats on the baby!
i was with starcare for my ...congrats on the baby!<br /><br />i was with starcare for my prenatal appointments and was with Dr. Aseel. i love her. but i must say i agree with the admin staff and the long waiting que. i once had an appointment at 5 and ended up seeing the dr at 7:30. i hated that..<br /><br />but in the end i delivered at Khola Hospital and i loved my experience there with both my kidsNusyhttps://www.blogger.com/profile/17123068343387058082noreply@blogger.comtag:blogger.com,1999:blog-2368053937631641478.post-67636894658997254362013-01-11T14:32:14.890+04:002013-01-11T14:32:14.890+04:00Dear Wellwishers,
I am Dr Sadik Kodakat, Chairman ...Dear Wellwishers,<br />I am Dr Sadik Kodakat, Chairman of Starcare Hospital. We have reviewed the negative and positive comments about Starcare and other hospitals on this blog. This is to reassure all readers that we take all feedbacks very seriously and do everything possible to rectify our lapses and improve the quality of our services where needed. My sincere apologies to anyone who have found our services falling short of their expectations. Starcare now treat more than 11,000 patients a month and we attend to another estimated 30,000 visitors in the premises. We receive positive comments from majority of our patients and this has kept us motivated all along. While we aim to serve and keep everyone happy at all times, this can be a difficult goal to achieve in a dynamic hospital setting.<br /><br />Let me address some specific matters that have been raised in this discussion.<br />1. Overall Customer care: Telephone answering service, waiting time in OPD and overall communication with patients – We have noticed that we have not kept up with the recent high growth in the patient numbers and this has led to our service standard falling below expectations. We are working on this and we have already started seeing good improvement. We will continue to work on this and monitor this aspect of our care.<br />2. Clinical standards: As a message from this discussion, we have alerted all our doctors to be extra vigilant on the quality of communications with patients, especially pre-procedures. Happy to note that clinical decisions discussed here were appropriate, timely and helped the mother and the baby. I am reassured that Starcare receive far less complaints about its clinical care compared to international standards. We do constantly monitor this. Thank you for the positive comments about our midwives.<br />3. The facility: We thank you for the positive comments about the cleanliness and the technology at Starcare. We will work on improving quality of bystander beds and the surface leveling of the car parking.<br /><br />I refute allegations from an Anonymous commenter that we have reduced that quality of our staff after initial inspection. Apart from complying with initial and continued supervision of MOH, Starcare has undertaken a voluntary international accreditation programme successfully where independent inspectors from Chicago, USA verified our facility, quality of staff and our processes. This is an ongoing programme to ensure the quality standards throughout the life of the organisation. <br /><br />Starcare caters to a diverse community of Omanis, other Arabs, Westerners, Asians and others. Both staff and the patients need to be sensitive to the local factors, trans-cultural differences and expectations. This may manifest in the way some patients turn up late for appointments leading to a knock on effect on some one else, perceived quality of doctor – patient communications or local employment laws.<br /><br />In any case, we are committed to continue improving and all constructive comments are welcome. For those who care about improving the standards of health care in the community where we live, I suggest that we form a face to face discussion forum and influence the process. Community engagement is always a good way to shape up the quality of the services around us and we are happy to initiate and co-ordinate. Please email me on chairman@starcarehospital.com or our Quality Department on quality@starcarehospital.com if you are interested.<br /><br />Unfortunately, we will not be able to enter into discussions on a forum such as this where authenticity and intentions of the authors cannot be verified, commercial influences can creep in, personal likes and dislikes can lead to confusions and counter productive discussions with possible legal implications.<br /><br />Thank you all for your interest and hope we can make a positive difference, together.<br /><br />Dr Sadik KodakatSadik Kodakathttps://www.blogger.com/profile/13841819894918843236noreply@blogger.com