Monday, January 16, 2012
82

Dear Ms Jawhara Abdullah Moosa, owner of Horizon Fitness,

Once upon a time (4 years ago) I signed up to the Horizon Fitness gym in MQ - I bought 2 annual memberships, one for me and one for Mrs Sythe. I actually got into going to the gym for a while, but Mrs Sythe found that the gym was small and felt uncomfortable with so many clearly under-age children ogling her.

I even once tried out a personal trainer, and quickly realized they clearly didnt have any interest in training me, just showing me how to use machines and do various exercises and not actually train me. The method was - here do this, OK I'll be back in a minute, at which point I'd then be introduced to some different exercise technique. I felt it wasn't worth the money so discontinued it.

The apparent relaxation of rules regarding no children in the gym became the reason why both finally I and Mrs Sythe decided to stop attending your gym. Kids hogging machines, carelessly dropping weights and equipment, failing to wipe down their stations when done and generally being an inconvenience.

Now I'm not trashing your gym, or chain of gyms as it now is (and ever expanding I see - congratulations, it appears Bank Muscat have had your back these last 13 years) - your gym's are a great thing, and there is certainly a demand for them. I just feel that the 42 spam SMS messages that you have sent me in the last 12 months (I have saved them all in my phone and am happy to prove it to anyone who doubts me) is a little over the top. Especially seeing as I have personally been into your gym 3 separate times to request my number be removed from your distribution list. I even tried sending a SMS to Oman Mobile to set my number to Do-Not-Send for commercial offers via SMS. Yet still your army of SMSing drones continue to inform me of "special offers" that I have absolutely no interest in.

Please stop spamming me with your crap, if I want to join your stupid gym I know where it is.

Love & kisses,

Mr Sythe

le fin.

82 comments:

Anonymous said...

Also, you forgot to mention:
- the so-called instructors (not personal trainers) who sit at the enterance chatting away with the receptionist, show no inclination whatsoever to correct someone if they are not exercising right.
- the receptionist(s) who act as if they are doing you a favor when they accept your ID card and would only display their pearly whites when you membership is up for renewal.
- the beefs (who are probably pumped up on steriods) who think that its okay for them to leave the weights on the bars / floor when they finish.
- the instructors (again) who do not bother looking at you when you do no purchase any of the protien supplements on display.
- etc.
- etc.

Max

AZ said...

When I decided not to renew my membership (3 years ago), I received a phone call from them which ended with the following, priceless statement:
"Madam, you cannot stop fitness, you become fat!"
This is one of the most hilarious/offensive marketing strategies I have ever come across :)

In any event, it is pointless to ask them to stop: they will continue texting until the end of the world. And after.

Anonymous said...

I so agree with all that's been said. I had a pretty negative experience when I visited them (I didn't even join up). I've had I can't tell you how many SMS's from them since then - special offers galore. They just won't go away.

Alzadjalia said...

I am tired if their flyers. Every month I get a few on my car whether I am parked at home, shatti, work or wherever. I just get upset instead of thinking about joining. All this paper waste n in your face all the time strategy just puts me off joining.

BigManInOman said...

The Bank Muscat link either doesn't work or they have removed it by the way.

Unfortunately this is the style of gyms in so many big cities now. Unfortunately Muscat isn't a big city and these practices will turn and bite them on the arse.

Anonymous said...

every word that you have mentioned is so true.Its high time that you(Horizon) start becoming a little more professional while trying to sign up for new customers.BTW,a max of 1sms a month is more than enough & please for heaven sake help of the guys who are trying to have their nos removed from the list
cheers
LJ

Anonymous said...

i know many ladies who have no other choice than going to that so very unprofessional place because of lack of conveyance. this is how it is surviving.

Anonymous said...

and moreover you are writing to a very wrong person. there is Ms Shireen who might be able to help you. she is known to be professional. there are gyms where they do not have any instructor at all .

Anonymous said...

whatever has been written against them is so very true. a very close friend of mine is going there(in one of their discarded branches). there have been incidents of discrimination too.

Anonymous said...

Nice one. Just about 10 minutes ago I got a call from one of the drones if after 3 years I wanted to 'renew' my membership. As usual, I rejected the offer and asked them to remove my number from their list.

After fumbling with words for a bit, he said, and I quote - "I will make a note of it."

Am sure I'll get another SMS within the next few days.

I remember reading about someone who got a new SIM card and without even sharing the new number managed to get an SMS from Horizon.

Can anyone report these guys for intentionally hassling ex-customers.

Neil D

Anonymous said...

Unfortunately, Muscat has no other affordable facility.
You either pay to use one of the useless hotel gyms which cost RO600+ or its filty dirty Horizon.
What Muscat needs is professional, mid priced facilities that have certified, knowledgable trainers in good locations.

Anonymous said...

I agree whole heartedly with the above. Four years and counting and I still receive phone calls as well as text messages, I just received one today. Needless to say I cut them off.

Anonymous said...

oh please YES. I have tried to threaten; beg and now just delete the messages unread because I've discovered how to do this :-)
FOR GODS SAKE STOP SPAMMING ME!! I WILL NEVER REJOIN!!!

Anonymous said...

has anyone visited the one in alkhuwair. its a garrage. went to join there . 3 of the machines were out of order. and two of the members asked us to look for another option. said expats have no voice. there wasnt any trainer????????/ god!!!!!!!!! i dont even know anything about the machines. what if something goes wrong?????????

someone is correct, they are surviving only because of the rates they offer.

Anonymous said...

I gave up because every time I went it was full of women hogging all the treadmills with the timers going for 3 hours (OR MORE), on the lowest speed, just gabbing. Couldn't they do that at Starbucks?

I'm also tired of the spam.

Anonymous said...

I got hassled to join by someone I vaguely knew. They didn't accept I had already joined somewhere else, and they were in the end quite rude. I feel they would have been more so if I didn't know them through someone who is a friend.

As for other places with better prices, if you can get to Al Khuwair I joined the Radisson because of the pool and pool area. The prices are incredibly reasonable, and if two of you go together they will let you sign up as a couple - even if you are not together e.g. two females.

The gym is large, well equipped and never full, you are given towels and showers with shower gel, and lockers to use while you're there and 15% off your food and drink if you take over 6 months membership. Also if you take a gym membership in those changing rooms you have a steam room and a sauna to use.

Oh if anyone JUST wants the swimming pool membership you can get that too, which apparently horizon didn't even have a pool in some locations!

Prices for 6 months gym membership and pool were around 135 rials if you joined as a couple (each).

Oh yes, and better yet if you have visitors you can get them in at discounted rates, and they also get 15% off their food and drink.

If you don't live in al khuwair there is apparently a gym and tennis courts and pool at even cheaper rates with the Royal Hospital club.

Hope it helps some of you!

Anonymous said...

The whisper on the street is a new brand of 'Wellness Centres' are coming to Muscat before the summer. I think they are doing Spa, Gym and Health all under one roof!
Hurrah! At last someone has realized what Muscat needs!
I wait with anticipated breath as I would never step foot in a Horizon as I wouldn't know what I would catch!!!

Laila said...

Hey folks, I am a member with them and until now not really faced any concerns with them. I am an expat myself and wanted to lose weight. With my Thyroid hitting the roof top, nothing was helping. Their trainers really helped me. May be their service wasn't that great at one time, but are you folks aware that they have their Customer Service Dept. to now tackle customer problems. Call them and ask your numbers to be removed from their list, they will stop it. I had a similar request and they actioned it pretty fast. Call them up now - 95119199 or 24390455. Cheers.

Gatsby said...

It was interesting to read these, rather than wasting time here, why don't you all of you write into info@horizonoman.com.

Anonymous said...

Mr/Mrs.Gatsby,
i hope you got a quick snapshot review of your gym. they all seemed to be genuine customer complaints and its good to get them out exposed,else there would nt any action from your end. so now rather than waiting and expecting our calls, why dont you action what is necessary

Gatsby said...

Hey Anonymous, i was a member with Horizon,when I had a concern, I had emailed them on that email address. So whyn't you folks try the same? You are talking about 4 years back....Dude, times change and so do things....

Lover, Lover said...

The problem with Muscat is that everyone wants everything cheap- they only look at the cost and not the benefit.
The person who talked of the Radisson is spot-on. The same goes for the InterCon and the Hyatt and the Crowne Plaza etc. They are more expoensive but you get proper staff, pool, squash court, tennis court, sauna etc.
At Horizon you pay peanuts and you get lumpy shit. I've never been in one but I have seen through the windows and seen people on treadmills etc so there must be happy people who are getting what they paid for.
At the end of the day, money talks and if Horizon is making money they will continue just as they have for the last six or seven years.

Anonymous said...

gatsby and lover lover are correct. they do have a costumer service dept and they do take action. their md...mrs shireen most probably is not aware of the probs faced by other gyms of horizon. she sits in qurrum and that place is good with all the amenities. lover lover is correct in saying that they will keep on making money............ but the question is till when??????????? till all the fitness lovers in muscat dont get their share of bad experience.

Lots a love said...

Throwing brickbats at each other is not going to resolve the issue. When options are available now, why don't people here work towards actually getting a resolution the right way? When there is no option, people crib; when there is an option; they don't want to utilize it and then we talk about being fair and unfair.... Wow!!!

BigManInOman said...

Lots a Love- I think it is quite clear from Sythe's post that he has tried to resolve the situation face-to-0face with the drones and was pushed to writing an open letter as a result of their continued lack of action.

Lots a Love said...

BigMan, I do agree; but all I am saying here is yes, they did not action it then; however if there is an alternative available, he can check that out. What do you feel? I mean all I am saying is maybe they require feedback as well but maligning to this extent without exhausting all options, do you think that is fair dear?

mesola said...

mesola i am a member with them for the past year i have tried all fitness clubs in Oman , and I am attending 2 classes a day with them I find the staff friendly, I had to pay triple the amount in other clubs in Oman and outside of Oman, and did not achieve my goal , so far I have lost 6 kgs. Every person looks at it from his , her own perspective it seems you guys you went to waist time not to workout ……LOL

Kim said...

Well said! If any Horizon officials read this than please read below:
About a year ago before al Khuwair ladies branch was open I was signed up to Athaiba. But since I lived inal Khuwair I called Horizon and even spoke to the boss ( not sure of her name) and tried to thoroughly convince her to open a branch in al Khuwair! She was stern and said no as it wasn't in plan. To my surprise, the Alkhuwair branch opened, and I happily visited to join. But the entrance was (And still is) in an akward place, although I saw another back door from the building entrance. My 2 min walk from
The parking to the entrance resulted in a car full of college guys bothering me. I reached furstrated and politely asked why the other entrance wasn't being used and the philipino receptionist/fitness chic said: " I can't pay two ladies just so you can enter from the other side, just wear an abayah' !!!!!!!!!!! Yes am Omani and I was in jeans, a top and a cardigan, why on earth would I wear an abayah?? Anyway, I reported this incidence to the head office and the Indian lady said she will tell the owners. I demanded the other entrance to be opened, as it's conveniently located within the parking, and in the building. No one ever called me back! Now, for fitness I opt to Zumba at home!

Lots a Love said...

Kim, if u teased by the guys and Horizon has only one entrance; how come they would build a second entrance specifically to suit your requirements so that you are not teased by them???? I mean come on, there is certainly a cost attached to it. I don't think Horizon owns that place. So if you want a seperate entrance, you should have spoken to the Building Management.
There are so many ladies working out there including me and my friends have never encountered this situation.You DEMANDING something that may be unrealistic may not work in your favour. I am a customer as well, but for goodness sake, let's understand that wants and needs have to be realistic....we cannot remove our frustrations on someone else....

HORIZON CUSTOMER SERVICE - WE CARE said...

Dear Customers, with regards to removal of Numbers from our database from the Promotional List, we request you to please email us on info@horizonoman.com with your Mobile Numbers. We shall immediately delete them from our database. Incase of any further queries or concerns, please feel free to contact us on 95119199 or 24390455 and we shall be glad to assist you. [HORIZON CUSTOMER SERVICE - WE CARE]

Anonymous said...

Lots a love, I love your comment and agree with you,

Anonymous said...

Lots a love, I love your comment and agree with you,

Anonymous said...

I have been living in the u.s for 8 years and I came to muscat for a visit. I was looking for a gym and so many people recommended horizon. I am very glad that I chose this gym because it's absolutely amazing, the staff are very friendlley and welcoming , the machines are very advanced. I'm very happy with this experience.

Anonymous said...

What do we care that you've been living in the US for 8 years? Does that somehow validate your experience?

Anonymous said...

I agree that some of the instructors are better than others. I have had 3 bad ones and 2 really good ones. At the moment my trainer in Azaiba is really excellent and has helped me to achieve my targets.

The big problem I have found is that the management move the personal trainers around the different branches. Just as I find a good trainer and get used to him he is transferred without any warning. "Oh you can have some other trainer" says the manager...Clearly he doesn't understand the meaning of the word "personal" trainer.

Also, there are never any bloody towels and they do sometimes try the hard sell with their products. I'm also pissed that Qurum is now ladies only so there is no place for guys to take a swim.

Anonymous said...

anonymous said, it was a good and fair experience to me regardless of your perceived of negative mindsits

Anonymous said...

I been a member in Horizon fitness since they open for almost 15 years now,obviously they growed up very fast with 14 locations it shows that the service is good and members are happy, you can't satisfy everyone . We can't deny Horizon had contributed health and fitness in the country , they help a lot to prevent any type of medical issues by making all people living in Oman fit and healthy. Also they support charity work in the country and also outside Oman.

Anonymous said...

Maybe they help me but they only want money money money

Anonymous said...

Some of their p t , playing with their blackberry
All the time while they with us !!!!
Why we payed for the p t if they will
Not teach us in proper way !!!!!

Sythe said...

Thanks everyone for your comments. As with everything, you can't please everyone all the time. I didnt say Horizon's gyms were rubbish, in fact I said it was good that they've been expanding. And to be fair to Horizon they have done the best possible thing which is publicly replying here with contact information (info@horizonoman.com 95119199 or 24390455) which works.

It's good to see this sort of response as opposed to the usual finger-pointing and legal sabre rattling that usually happens. Good stuff.

Anonymous said...

hello Ms/ Mr U.S living/ "RETURNED" anonymous,
if you say you ve been living in "THE" U.S for 8 years and tried the gyms and trained there all along, feel that the training staff of "HORIZON" (or shall i say so called physio-blah blah-blah FILIPPPINAS) are good, then my apologies, you don't have any idea about the REAL FITNESS TRAINING, they don't even know a thing about fitness training, i have been to 5 of their branches (RUWI, QURUM, AZAIBA, AL-KHUWEIR, and Al KHOUD) and interacted with most of the trainers and counseling (or just CON-"SELLING") staff, every one talks about discounts, proteins and just collecting money, rather than explaining why should anyone get into gyms or for that matter make fitness a lifestyle. And "ALL" let me repeat "ALL" tried to explain me that "we sweat in the steam" (i believe even a toddler knows that),than explaining me the physiological changes (vasco-constriction & dialation)and effects and uses of surrounding temperature chages, (lol...don't get surprised if they use the word we increase or decrease our body temperatures). if the "chain HORIZON) is genuinely interested in members results they must honestly try to improve the knowledge of the fitness staff and improve their commitment levels and "please listen to your members what they require".......or shall i simplify and say " all wants RESULTS"....

cheers

[HORIZON CUSTOMER SERVICE - WE CARE] said...

Dear Sythe, Thank you for the appreciation. We request you to please give us your mobile number so that we can block it ASAP. [HORIZON CUSTOMER SERVICE - WE CARE]

Anonymous said...

Hi Ms Fitness, what credential in Fitness do you have to evaluate fitness staff, you agree with me that in U.S we are far advance when it comes to fitness standards, i have been training with the best trainers in the U.S , and i have trained with Horizon Fitness staff and i was happy with my experience whether you like it or not, DOOD, be happy and stop nagging .

Kim said...

@ lots of love

There is already another entrance available- and more convenient, they just don't want to use it for some reason. I never said that I wanted another entrance built, i am not throwing frustrations at anyone.

Anonymous said...

It was interesting to read but I don’t agree with some of u .alhamdullah in Muscat we have a lot of professional health clubs .what I think that if u were not happy with the service or the calls u were spouse to call the management and tell them about it .in every organization there is something call management .from day one when u were not happy with them u would call the branch and ask them to give u a number for the office and u would call and talk to the manger .
about the leaflets and the sms this is called marketing .it's really easy they r not forcing u ,the sms delete it our call omantel and tell them that u want to block them .(they is a service that u can block sms)and about the leflet throw it in the dustbin .simple as that.
U have judge all branches by visiting one branch .
I'm a member for almost 5 years and I'm really happy with them alhamdullah sometimes I see thing that I don’t like I direct call the management and complain about it and then the solve my prb.

Anonymous said...

to the parson who said that its all about money .dude its bussines !!

Ziana said...

Kim, when people rent a certain location/place; there is a contract involved with the building management; there could be a lot of reasons as to why the second entrance is not opened if you are saying that there is. Maybe they did not allow it. I workout in that branch since the time that it has opened. There is a coffee shop there and you cannot prevent college boys from hanging out there. It's better to ignore their remarks and concentate on workout. I guess it would be better for you to tell the cofee shop people to have a seperate entrance for their customers, it would eliminate your problem!!!!

Cheers said...

To the person who thinks that Horizon is not upto the standards and is all about money - This is not true and I completely agree that it is business at the end of the day. Also, not to deny the fact that Horizon is the pioneer of Fitness Clubs in Muscat. Who has the kind of centres that they have? The best thing that they have different options for everyone to suit everyone's budget. They do not force their charges on people. Every person has the capacity to think, to see and lastly take a decision. When I enrolled, they clearly asked me to read the Terms and Conditions. It is a fine print, but it clearly documents what exceptions can be done and what cannot be done. Let's admit the fact that most of us do not want to read through and sign blindly stating that it is on basis of "TRUST". Excuse me, it is a clear communication printed in Black and White so that the TRUST factor is maintained in both ways. But majority of us want to take an easy way out and when encoutered with a problem which has a price tag, then play the BLAME GAME. It's time that everyone starts taking some ownership before we blame others.

Anonymous said...

I know for a fact that most of the trainers in Horizon are NOT QUALIFIED to be fitness instructors. They are nurses and physiotherapists who don't know shit about the gym, especially most of the Filipina girls. They were only hired because they couldn't find jobs in the Philippines and are acquainted with Cora and her sister (who incidentally owns an employment agency and makes a killing whenever they recruit Filipino staff).

Anonymous said...

ATTN: Mr/Ms Anonymous (January 25, 2012 12:53 PM)

Please review the Sultanate's law on hiring expats to work as Fitness Instructors here in Oman. It clearly states that for anyone to work as Fitness Instructor in Oman, one must be a graduate of Bachelor of Science in Physical Therapy, Bachelor of Science in Physical Education, and/or any other related "medical" courses, which includes graduates in Nursing. Does it makes sense to you?
And besides, these people know Anatomy and Physiology well. Who then will be the best agent for HUMAN KINETICS? No one else but them. Gym and exercise is not just about bulks and complicated machines, its about developing physical wellbeing through proper, comprehensive and scientific analysis of body movements and optimum fitness.
Think First before throwing your Punches! Look at Manny Pacquiao, a FILIPINO, World's Greatest Boxer! Does it make sense to you now?

Czarina said...

Attn: Mr/ Ms. Annonymous who talks about Recruitment of staff who aren't trained - Your choice of words definitely reflects that you have some kind of personal vendetta against Horizon as a company.I think you should get know the requirements of any placement as per Sultanate's law before even maligning any company and blogging here!!!

Anonymous said...

Hi guys i agree with some of the blogs and disagree at the same time, i believe companies all over the world they start a business to make money, and no one can make anybody pay money if they do not wish to do so, SMS and flyers it is an advertising tool, like new paper adds , radio , tv, email, if a person gets bugged about that is up normal, it is so funny i going to call tv station and radio and ask them to stop advertising it is bugging me while i am watching a movie.

Personal trainer instructor, as it is blogged earlier you will have to have a certification to be able to train in fitness clubs in Oman.

in some other countries you carry an ACE certification "On line certification" and you can train in fitness clubs, even your major job is an accountant.

guys be happy and enjoy your life, be positive

Anonymous said...

gosh what can i say?Horizon poor receptionist who has been mocked and embarrassed by her manager in front of clients...is that the way how she treats her employee and how can horizon choose this type of person to manage the branch?she is a very nice friendly,and intelligent receptionist she knows how to deal with people and even knows what she is saying when she offers membership and supplements too bad if they lost her.

Cheers said...

To the person who felt bad that Manager shouted at the Receptionist: Looks like you really know the staff very well. Never the less, I understand that people shouldn't yell at each other in front of the customers, however no one is absolutely perfect. Since you are harping so much about it, what did you do when this incident happened? Did you take the initiative to call up someone in their office and inform about this? If yes, then do you what was done from Horizon's end? No employee is perfect. Each one has their strenghts and improvement areas. May be for this individual, this was an improvement area. Every incident has to be looked at from different perspectives - just like the way there are 2 sides to the same coin. So,know the situation in entirity and then blog!

Anonymous said...

fire starter
Magnesium fire starter

Anonymous said...

The Worst gym, ever!! poor management...no Management...trainers dont know anything bout fitness..it is so sad to see people that dont know anything about fitness to be at the mercy of these idiots...and yes they couldnt care less...al they want is the money...and i really think everyone should boycott this sorry excuse for a gym and workout elsewhere.

Anonymous said...

worse gym I have ever signed up with. My membership is due to finish next month and I will be taking my business elsewhere. Issues are as follows:
1. Lack of talent in their employees: clearly are not fitness experts and no degree of customer service. Stony faced who prefer to watch telly
2. Dirty gym, changing rooms and towels that smell damp.
3. Where are the mirrors ....a gym must have mirrors so clients can ensure they have the right technique. Often no music is put on.
4. Over-booked aerobic classes. A simple process Horizon is that if you only have 10 pump bars and weights you only book 10 into the session....doh !!!

The management have a lot to learn and there are now other gym's fitness centres that will be eating into the patch and gaining a good degree of what was their market share

Anonymous said...

the worst gym i have ever been. Its an insult to the multi chain HORIZON. The filipina people working for horizon dont know shit abt the products being sold in the gym all they want is sale. And nomatter u are or are not a member once the get ur cell numbee ur lifes hell. Theykeep on disturbing u unless u dont join the gym or u littrealy abuse them they r kind of used to get sweared on the phone.

Anonymous said...

Fitness instructors are clue less, changing rooms and towels stink. No standard at all, only after with money. Worst gym I've ever been, shame!

Anonymous said...

I do think that some of the expectations are unreasonable. For 8 rials a month you get access to all of the gyms, how on earth can you expect a top class product for that.
It's a gym, it has the correct equipment and facilities at a reasonable price. Granted the PT's aren't very motivated, and that is something the management should improve (need some good management and coaching)
If you pay more then there are some excellent facilities in Muscat available to you.

It's like buying a Kia Pride and expecting a Mercedes S200...

Anonymous said...

I have to agree with a lot here that the trainers are not even approaching you even if they see you are doing the exercise the wrong way!
I have recently rejoined the azaiba branch which is supposed to be 24/7 opened however I decided to go early today and surprisingly it was closed!!!
I have also noticed that they have decided to lower their standard overall.. They have removed the water machine so you need to buy water now!
They also used to take down your size in different parts of your body and your weight first day and keep doing that in a weekly bases but they don't do that any more.
They also started providing a face towels instead of the long ones and when I asked why they said if you want you can buy from us!!
I can live with all that until my membership expires but please don't expect me to not share this with friends and surely to join you back !

Anonymous said...

Hey everyone - I heard there is a fantastic new gym opening up in Qurum next to Al Araimi Centre. From what I heard,it has the very latest Technogym resistance training equipment, TRX Suspension Training, Les Mills Group Exercise, personal training rooms and a Ladies Only gym as well as unisex both functioning at the same time - at last!! If I hear any more - I will let you know but I reckon it will open in the next 6weeks - lets hope!

Anonymous said...

I recently...well when I say recently I mean up to 6 months ago applied for a Job as a fitness Instructor in this company. After receiving a contract employment which itself took 3 months for them to send that they then proceeded to sent me almost as many emails as the texts they send out, in 'Documents' needed according to company policy. I struggle to believe some of the things I read in the contract and as this was such a ridiculous process I will post the contract online along with my email exchanges with a 'Rosita De Jesus' a prominent figure within Horizon. I was surprised as I was sure this was a gym and not the CIA however the 'company process which cannot be changed' even wrong felt like it would have been easier to get a job with a secret service. Just a warning to ALL expats not to leave work just because this company has sent you a contract as the process could very easily take up to 6 months. Oh and they also want 'A full general examination' which I don't know how they do full examinations were she came from but that would include the brain which we hope in most but evidently not in all cases this would be an extremely lengthy process to examine the human brain. look out for the horizon contract along with emails that prove that these people really are still living in the stone age. The level of incompetence is staggering even at the highest levels.

Anonymous said...

Have any new fitness centre's now opened ?

laila said...

Looks like Anonymous wasn't selected as per the selection criteria and is upset....Seems like a case of "sour grapes"....

Mohd Khalfan said...

Do any hotels provide swimming training in an around muscat at a reasonable cost?

Anonymous said...

Hello All,

Ive been to horizon fitness and I have wasted money on a year of membership. Unfortunately, Im not a believer of this gym. I even paid OR 140 for 10 sessions of Personal training. One lady was alright but the other 'physiotherapist' didnt stretch me properly and i had a stiff neck and was in a lot of pain for 2 days before I went to a chiropractor and fixed what I paid OR 140 to be in pain for.

Anyways, I have been inspired and in the process of making progress in starting a small fitness studio that offers pilates and yoga and crossfit training. The idea is to offer personal training sessions with trained instructors who actually are invested in your fitness, in the comfort of your own home.

Would you guys be interested in this versus the Horizon , one size fits all, experience.?? I d love some feed back.

Thanks in advance!

Anonymous said...

cheap facilities + no clue Personal Trainers = CHEAP RATES

what would you expect???....

Anonymous said...

there must a huge reason as to why people has lack of enthusiasm to give an excellent service to customers. the core of the problem is not with it's people.. but i do agree when you say that this company is unprofessional and so to 80 percent of its people and mgmt.

Anonymous said...

to another anonymous - i agree, actually they still live in Jurassic era.. they don't know the meaning of innovation and modernization. and lastly they don't know the real meaning of CARE, PROTECT and JUSTICE!

Anonymous said...

Jaba Jaba Jaba...

If someone really wanna workout they can workout at the backyard of their home irrespective of someone starring, noise etc. Yes the instructors are lame and looking after the members who pay for personal training only but so be it.

At this reasonable price this is the best you can get. Accept it, take it or leave it...

If anyone of you have geniune issues then take a lil bit of time and go and talk to the people responsible of Horizon rather than trash talking and at the end mentioning i didnt mean to trash talk...

Get a life, you Bloggers !!!!

Shaman said...
This comment has been removed by the author.
Anonymous said...

their head office today and make a lengthy complaint.. a couple of the things I mentioned:
1) The package prices change from person to person. I truly believe the staff make a snap judgement as to whether they can rip you off or not and if so for how much. I understand that they get commission on sales/memberships but 'conning people' is something completely different. I paid my membership fee of 119OMR (for 6 months I hasten to add) and as I mentioned in a previous post I was then informed that I could have paid thereabouts for a year. I looked at my receipt and found that I had been charged 69 omr membership fee and then several other 'charges'. I assumed that that was how they calculated the package....WRONG... I found out today that I was 'charged' for non compulsory items!!! For example I was charged for as one to one PT session, a diet book, a fitness test etc.. WTH??
2) I received an SMS informing me that there was a special MAD MARCH offer of 12 PERSONAL TRAINING sessions of 1 hour each. SO, off I trot to the gym as I had already planned and told them that I wanted to take that offer.... I get out my debit card only to be told that the offer WAS NOT 99OMR as they have to add 'additionals' on. I asked what these were...:
* A chart (flimsy sheet of paper) to record your weight
* A fitness test/Admin fee
This took the price to 114 OMR.... Now wouldn't have minded if the offer said '12 PERSONAL TRAINING sessions of 1 hour each for 114OMR'

I said but that is not the price stated...to be told:
EMPLOYEE ' Ah..but that is for new members'....
ME: So you can buy this package without being a member?'
EMPLOYEE: No..you have to be a member?
ME: So, you have to be an existing member (which I am) but it's for new members? Hmmm..that doesn't make sense. PLUS, the only reason I received the text is because you took my number from my membership form....so you know I'm a member.
EMPLOYEE: Yes
ME: Erm...O.K

ME: So this fitness test that you want to charge me for (but not charge me the offer price) is the test that you charged me for (without asking if I wanted it) and the one I took 3 days ago?
EMPLOYEE: Yes
ME: Can I use your phone please to call your head office?

So, I called head office and spoke to a lady who informed me that I didn't have to buy all the extras that were 'sold' to me. I in turn informed her that I was not 'sold' them, that I had not been given the choice, nor informed that I had one. By this time I lost it. I told them that they were conning members and that their tactics were unethical etc etc.

What I didn't mention was that one of the employee's (when I was saying that people were not going to pay these prices when they can pay less and go to a hotel and enjoy use of the pool with their membership plus a discount on meals) told me that they didn't care about foreigners buying membership as they had enough Omani's.....Nice. If that kind of comment was made by any employee of any establishment in Europe or many other places in the world, that company would now be facing serious legal issues..

Toodle pip Horizon and good luck.

Anonymous said...

The PT's are not trained or qualified in any way. I told them I had a herniated disc...she told me to run for 20 minutes and do crunches. Both things that one definitely SHOULD NOT DO with a slipped disc. Luckily I was well aware of this fact and told them so. Outrageous! People can suffer injuries at the hands of these imbeciles.

Anonymous said...

I have worked all over the Middle East and can honestly say I have never worked in a country where people complain so much as here in Oman. For locals fair enough it's your country but for expats, if you don't like it simply leave, nobody is forcing you to stay.

I'm sure in this country if there was a building on fire you would rather send an e mail then pick up the phone.

This place is going backwards!!!

Anonymous said...

Anyone who is going to take PT sessions.... DONT... JUST DONT take it. It's an utter waste of money. I took PT sessions in Ruwi. The trainer just tell you what to do. He does not look whether you are doing it properly. He just sits at one place and plays with his phone. If you don't know how to use an equipment just ask the person over there or go to YouTube.

Sheena Holtkamp said...

Hi,

I would to apply to be a TRX instructor of do classes in your gym. I have Oman's residence visa(husband's sponsorship). Please email me if :rs_holtkamp@yahoo.com
I am just in Kuala Lumpur for a few weeks. Looking forward to a favorable answer. Thank you


Regards,

Sheena Holtkamp

Anonymous said...

Cool, thanks for the heads up, this place sounds like a crock, I wont be joining when I arrive in Muscat

Anonymous said...

What is sad is it's already 2015 and Horizon Fitness is still stuck in the same routine.

I agree with some of the comments about the receptionists, trainers, and managers who couldn't care less about you after you sign up. Once you've paid, these guys don't even pay attention to you when you come in. Managers are worse because they act like slave drivers pushing their trainers to sell supplements and solicit people to sign up for personal sessions they don't really need.

One common thing I hear again and again from the trainers are how they're losing motivation to work because management is pushing unrealistic quotas on them every month and once they reach that quota, the next quota gets jacked up that it is even more unrealistic to reach. What a scam!!!

Also, there is this one Filipina recruiter they all hate- forgot her name. They all said she promised higher wages but delivered much lower salaries once they get here in the country. At the very least, this lady should be sent to prison for fraud or human trafficking.

Sad sad sad!!!

Anonymous said...

I had the experience of working with Horizon fitness several years back. It was the worst decision of my career. New new things popped up after joining horizon. Every day was a nightmare especially with the management....i feel sorry for the team still there... standards need to improve!!

Anonymous said...

I have very Bad experience with Horizon. I joined the Gym on 29th Previous month , and clearly told the money minded instructor to join me from 1st of the next month. I have joined for OMR - 129 for a year....and the instructor said to me it is a special offer. Two days after i join the Gym .... i receive a message stating that this month offer is $ 104 with 14 months duration. I went and talked to their manager , and told him that i have joined only this month.........but they didn't listen.....Which shows they do not value their customers........

Anonymous said...

Hello Everyone,

I recently faced the problem in Horizon Fitness oman, The recruitment process is not proper at all without knowing the position with recruitment they have taken the interview from Skypee. And the interview taken in skypee, there was a discrimination at the time interview, i requested to them, and explained to them about the problems, they ignored my mails and my feedback. I think this is the worst experience faced. The Recruitment process is not proper at all in Horizon.

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